What is a Primary Care Provider (PCP)?

A Primary Care Provider is a physician or advanced care practitioner, such as a nurse practitioner or physician’s assistant, who is responsible for monitoring the overall health care needs of the patient and coordinating treatment. PCPs are responsible for providing comprehensive care, including chronic, preventive and acute care by developing personalized long-term partnerships with patients. A PCP is your first stop to all your health concerns. Our providers specialize in family medicine and are able to address the majority of your medical concerns and if needed, facilitate getting you to speciality care.

Are you accepting new patients?

Yes, and we accept most insurances. Please call our office for an appointment today at 303-991-7700.

Do you accept Medicaid?

Yes, we are taking Medicaid patients. Please call for an appointment today.

What happens on my first visit?

If it is your first visit, please come 30 minutes early as there is some basic medical history paperwork to do. You can also print the new patient forms from the website and complete it before you come in to save time.

The provider will be getting to know you on the first visit and will review your medical history and medications. The provider can address one to two of your health concerns on the first visit.  We do not perform preventive annual exams on the first visit unless you are healthy and not currently taking any medications.

What is a Preventive Annual Physical Exam?

An annual physical, or routine preventive exam is important for all individuals at every age. The goal of this visit is to detect any health issues early on before they become serious. It is recommended that you get this exam one time per year. The preventive exam involves reviewing screenings for cancer, cholesterol, STIs, blood pressure, diabetes, kidney disease as well as administering vaccines and discussing healthy lifestyle choices.

Most insurances waive the copay and deductibles for the routine annual physical exam. However specific health issues outside the scope of the preventive exam may be billed and apply to your copay/deductible.

Pro Tip: Schedule this exam near your birthday so you’re more likely to remember to schedule it every year.

What is a Medicare Annual Wellness Visit?

The Medicare Annual Wellness Visit differs slightly from a standard annual physical exam. If you have Medicare, you can have both the annual Medicare wellness visit and an annual physical exam each year.

Your provider will not perform the same hands-on tests that annual physicals include. Instead, your physician will review your past medical history and family medical history and discuss any potential treatment options if you show signs of a certain disease. In addition, your physician will get an updated list of your healthcare providers and any medications that you are currently taking. You should bring in a list, photos or the bottles of the medications that you are taking.

The provider may also perform some screening tests such as a cognitive health screening. This is done preventative to detect early signs of severe memory loss or dementia. Your physician may also perform a depression assessment to get a better idea of your mental status and health.

How do I schedule or cancel my appointment?

You should call early to make an appointment. Do not wait until the last moment, as you may not be able to get in on the same day. You may also submit an appointment request through the website and you should be contacted within 1 business day.

If you need to cancel or reschedule an appointment, call our office a minimum of 24 hours before your appointment to avoid a cancellation fee.

Do you accept walk-ins?

No but we often have cancellations and can fit you in for an appointment the same day or next day for an urgent issue.

Can I bring a family member or friend with me to my appointment?

Yes, you may bring one other adult with you to your appointment. Friends and family can often provide helpful information about your current condition. We will usually offer you an opportunity to meet with the doctor alone in case there are issues that you would prefer not to discuss in the presence of your family member or friend.  If you have children, you are welcome to bring them with you to your appointment but please be aware that you will be required to care for them the whole time and we do not have child care available.

How often should I make an appointment with my primary care provider?

You should consider seeing your provider at least once a year to maintain your health even if you do not have medical concerns. If you are on routine medications and have chronic health conditions you will need to have regular visits with the provider to check labs, monitor your condition and provider receive medication refills.

What if I end up in the hospital?

We work with nearly all of the hospitals in the area, allowing you to go to the hospital of your choice. We can send your medical records to the hospital or speak with their providers to help coordinate your care. Following a hospital visit we recommend you come back for a follow up appointment with us so that we can review your hospital records, check on your condition, update your medications, provide refills and if needed refer you to specialists.

How do I get my prescription refilled?

Please call your pharmacy directly for prescription refills and if the refill needs physician approval they will contact us. Please plan ahead as this process may take up to 72 hours. Refill requests will not be processed after hours.

How do I contact my physician after hours?

We provide urgent coverage for our patients at all times. Please contact our main office number and you will be directed to the on-call providers for urgent issues. If you are in need of immediate emergency care, call 911. We will not refill medications or address non-urgent questions through the on-call provider.

What time should I arrive for my appointment?

For routine appointments we recommend you arrive 15 minutes prior to your appointment. If you are a new patient coming in for your first visit, we recommend you arrive 30 minutes prior to your appointment to complete paperwork.

Can I do a telemedicine visit?

You can choose to have your appointments in the clinic or through our telemedicine program if the provider feels that the issue can be resolved virtually. The call can be done through your phone or computer and will have both video and audio. If you are a new patient you will need to be seen in the clinic for your initial visit to establish care. Preventive annual exams cannot be done through telehealth.

What is the billing process?

When it comes to finances, insurance plays a large role. Before finalizing an appointment, it’s important to verify that we can accept your primary form of insurance. Doing so will help you to avoid extra charges or unexpected fees. Healthy Futures accepts most insurances.

Please also contact your insurance company to assign Healthy Futures as your primary care provider.

It’s also important to bring your insurance cards to the appointment along with your ID to make sure the office can process your card and bill you appropriately.

We accept cash, personal checks, Visa, MasterCard and AMEX and Apple pay. You can make convenient secure online payments through this website here.